Clear purchase expectations

Cancellation & Refund Policy

Effective September 25, 2026

This policy applies to the $299 Local Lead Pipeline Pilot and other project-based services purchased from 405 Growth Partners LLC, unless a signed written agreement states different terms.

Before work begins

You may cancel for a full refund if you contact us before the kickoff call or before we begin substantive project work, whichever occurs first.

After work begins

If you cancel after substantive work begins but before final delivery, we will review the completed milestones and any noncancelable third-party commitments. Any approved refund will cover the unperformed portion of the agreed scope. We will explain the calculation in writing.

After delivery or handoff

Fees are non-refundable after the agreed deliverables have been substantially completed and delivered, or after the launch and handoff session, except where required by law or where we agree otherwise in writing.

Rescheduling and client delays

You may request reasonable scheduling changes. If required information, approvals, or access are not provided, the project timeline may pause. A prolonged client delay does not automatically create a right to a refund for work already completed.

How to request a cancellation or refund

Email 405growthpartners@gmail.com with your name, business name, purchase date, and reason for the request. Do not send full card or bank-account numbers by email.

Refund method and timing

Approved refunds are returned to the original payment method whenever possible. Processing time depends on the payment processor and your financial institution.

Disputes and questions

Please contact us first so we can review the project record and work toward a fair resolution. This policy does not limit any non-waivable consumer rights available under applicable law.